Welcome to Syncato

Our mission is to create a user-friendly and easy-to-use app that helps Shopify merchants efficiently expand to other sales channels, especially social e-commerce platforms like TikTok Shop. Syncato enables you to manage products, inventory, orders, and fulfillment in one place: Shopify, simplifying daily operations and integrating TikTok Shop seamlessly into your workflow.

Overview

This document provides key information about Syncato, including how it works and its key features, to help you use our application smoothly.

Before you start

• TikTok Shop account: Make sure you have registered for a TikTok Shop account and completed the required configurations (Tax information, Warehouse Settings, Shipping template ...) for TikTok Shop.
• Regional support: Syncato supports local TikTok Shops in 25 markets. See the full list on our Markets page.

How does Syncato work?

🛍 Product sync

1. Fetching products

   After installing Syncato in Shopify and connecting your TikTok Shop account, our app automatically fetches products from Shopify and displays them on the Products page, so you can easily proceed with synchronization.

2. Syncing products

   You can sync products (including prices, inventory, and other details...) to list on TikTok Shop based on your mapping rules and product sync settings.

   • Manual sync: Select one or multiple products and fill in the required fields to sync.
   • Automatic sync: Create category templates, fill in the required attributes, and activate them. The system will then automatically sync all 'Not synced' products (existing and new) based on the template rules.

3. Automatic updates

   Any updates to product information on Shopify will automatically sync to TikTok Shop according to your settings.

🧾 Order sync

1. Fetching orders

   Orders meeting the following criteria will automatically fetching from TikTok Shop to our app:

   • Fulfillment type: Fulfilled by Seller¹
   • Order status: Has reached Awaiting shipment (i.e., paid and no longer on hold)

2. Syncing orders to Shopify

   You can sync orders (including items, prices, and other details) to Shopify based on your order sync settings.

   • Manual sync: On the Orders page in our app, select one or multiple orders to sync.
   • Automatic sync: Enable the Automatic sync feature on the Settings → Order page. The system will automatically sync all 'Not synced' orders (both existing and new).

🚚 Fulfillment sync

1. Fetching fulfillment info

   Under fulfillment type-fulfilled by seller, there are two shipping types:

   • Seller shipping (SELLER): Also called shipped via seller. Sellers manage shipping through their own channels (e.g., Shopify).
   • TikTok shipping (TIKTOK): Also called platform shipping or shipped via platform. Sellers purchase shipping labels through TikTok Shop and either schedule a pick-up by a TikTok Shop carrier or drop off parcels at a TikTok Shop carrier location.

   How fulfillment info is fetched:

   • Seller shipping: Fulfillment info is synced from Shopify to TikTok Shop. When an order is fulfilled in Shopify, our app automatically fetches the fulfillment information.
   • TikTok shipping: Fulfillment info is synced from TikTok Shop to Shopify. When an order is fulfilled in TikTok Shop, our app automatically fetches the fulfillment information.

2. Syncing fulfillment

   • Seller shipping: Sync fulfillment info (tracking number, carrier, and other details) from Shopify to TikTok Shop based on your settings.
   • TikTok shipping: Sync fulfillment info (tracking number, carrier, and other details) from TikTok Shop to Shopify based on your settings.

   Sync options:

   • Manual sync: On the Orders page in the app, select one or multiple orders to sync.
   • Automatic sync: Enable the Automatic Sync feature under Settings → Orders → Fulfillment. The system will automatically sync all 'Not synced' fulfillment information (existing and new).

Discover more

Connect your TikTok ShopLearn more about how to connect your TikTok Shop account.Sync productsLearn how Syncato intelligently syncs product information.Category templatesLearn more about how category templates help automate product syncing by pre-assigning categories.Order syncLearn how to sync and manage TikTok Shop orders in Shopify.Fulfillment sync Learn how Syncato syncs fulfillment details between Shopify and TikTok Shop.Link productsLearn when and how to link products.