Product sync or review failed?

• Not synced: The product has not been synced.
• Synced: The product has been successfully synced via Syncato.
• Sync failed: Syncato attempted to sync the product but failed.
• Review failed: Syncato synced the product successfully, but it did not pass TikTok Shop’s review.

👉 Whether it’s a sync failure or a review failure, you can simply click the failed badge for more details. Follow the instructions to identify the issue, update the product info, and then re-sync.

If you have any questions, please feel free to contact our professional 24/7 support team.

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Common failure examples and solutions

Sync failed

Reason: Reached the TikTok Shop product upload limit
Solution: New TikTok Shops have a product upload limit. Once it’s reached, syncing will stop automatically. After the limit is lifted, you can re-sync the failed products and sync products in Syncato.
Related question: How to check your shop’s limit? You can view it on your TikTok Shop Home page.

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Reason: Price out of range
Solution: TikTok Shop does not allow products priced at $0 to be listed. Update the product price in Shopify, then re-sync in Syncato.

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Reason: Remove or modify the duplicated value: "white"
Solution: Locate the duplicated attribute value (white) in the Shopify product, update it, then re-sync in Syncato.

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Review failed

Reason: Wrong Product Category Placement
Solution: Click Re-sync, choose the most suitable category, fill in the required information, and sync again.

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Reason: Prohibited Product (Alcohol, Tobacco, or E-cigarettes)
Suggestion: Products classified as dangerous goods require documentation such as an SDS. Provide the necessary certification before resubmitting.
Solution: Delete the product from your TikTok Shop product list. Do not attempt to re-sync it in the future.

⚠️ TikTok Shop applies strict review standards. Please ensure all products comply with listing requirements. Do not attempt to list prohibited products, as this may negatively impact your shop’s Account Health.

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Related Question

Why is my product synced successfully but stuck in review?

For U.S. shops, certain product categories require TikTok Shop approval before being sold. In this case, the product remains in review until approval is granted.

Solution: Click the Review badge, then click Apply now to request approval.