Sync fulfillment

Here’s how Syncato synchronizes fulfillments:

Fetching fulfillment info

Under fulfillment type-fulfilled by seller, there are two shipping types:

• Seller shipping (SELLER): Also called shipped via seller. Sellers manage shipping through their own channels (e.g., Shopify).

• TikTok shipping (TIKTOK): Also called platform shipping or shipped via platform. Sellers purchase shipping labels through TikTok Shop and either schedule a pick-up by a TikTok Shop carrier or drop off parcels at a TikTok Shop carrier location.

How fulfillment info is fetched:

• Seller shipping: Fulfillment info is synced from Shopify to TikTok Shop. When an order is fulfilled in Shopify, our app automatically fetches the fulfillment information.
• TikTok shipping: Fulfillment info is synced from TikTok Shop to Shopify. When an order is fulfilled in TikTok Shop, our app automatically fetches the fulfillment information.

Syncing fulfillment

• Seller shipping: Sync fulfillment info (tracking number, carrier, and other details) from Shopify to TikTok Shop based on your settings.

• TikTok shipping: Sync fulfillment info (tracking number, carrier, and other details) from TikTok Shop to Shopify based on your settings.

Sync options:

• Manual sync: On the Orders page in our app, find the order you want to sync and click the Sync button in the Action column. Or select multiple orders to sync in bulk.

• Automatic sync: Enable the Automatic Sync feature under Settings → Orders → Fulfillment. The system will automatically sync all 'Not synced' fulfillment information (existing and new).

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Field mapping details

The following section explains in detail how the main fields are synced.

TikTok Shop: Go to TikTok Shop Seller Center Admin → Orders page → Manage Orders → Select specific order to see details

Shopify: Go to Shopify Admin → Orders page → Select specific order to see details

Seller shipping

Sync fulfillment info from Shopify to TikTok Shop.

When fulfilling orders in Shopify, you can choose your own shipping carrier. However, the following criteria must be met:

1. The carrier must be from the approved list of TikTok Shop's Integrated Carriers.
2. A valid, traceable tracking ID must be uploaded to the Seller Center for all dispatched orders.

TikTok Shop currently supports tracking for integrated carriers only. Since shipping service names can vary across platforms, we provide a carrier name mapping feature to minimize mismatches.

Different carriers use different tracking number formats, so to ensure successful order syncing, make sure your tracking numbers match the format required by the corresponding TikTok Shop shipping provider.

Tracking number → Tracking ID, Carrier → Shipping provider

TikTok shipping

Sync fulfillment info from TikTok Shop to Shopify.

Tracking ID → Tracking number, Shipping provider → Carrier