Order and fulfillment sync settings
Last updated on 10 Oct, 2026The order and fulfillment sync feature is currently available for US TikTok Shop only.
Order
Automatic sync
This section allows you to enable the Order automatic sync feature (disabled by default). Once enabled, orders will be automatically synced from TikTok Shop to Shopify for centralized order management.
Steps:
Go to Settings → Order → Enable Automatic sync → Click Save to apply the changes.
Once enabled, orders placed by customers on your TikTok Shop will be automatically synced and created in Shopify when they reach the Awaiting Shipment status, allowing you to manage everything in one place.
Fulfillment
Automatic sync
This section allows you to enable the Fulfillment automatic sync feature. Once enabled, fulfillment updates will be automatically synced between Shopify and TikTok Shop.
Steps:
Go to Settings → Order → Fulfillment → Enable Automatic sync → Click Save to apply the changes.
Sync rules
Because the shipping carriers integrated with Shopify and TikTok Shop are not completely the same, and their names may also differ, you can set up carrier name mapping here to ensure fulfillment syncs successfully.
Steps:
Go to Settings → Order → Fulfillment → Sync rules → Set Carrier name mapping rules → Save
Example:
If you set the mapping rule as Other → Cainiao US, fulfillment will sync successfully using this carrier name.
