Sync orders to Shopify

Here’s how Syncato synchronizes orders to Shopify:

Fetching orders

Orders meeting the following criteria will automatically fetching from TikTok Shop to our app:

• Fulfillment type: Fulfilled by Seller¹
• Order status: Has reached Awaiting shipment (i.e., paid and no longer on hold)

Syncing orders to Shopify

You can sync orders (including items, prices, and other details) to Shopify based on your order sync settings.

Manual sync: On the Orders page in our app, find the order you want to sync and click the Sync button in the Action column. Or select multiple orders to sync in bulk.

Automatic sync: Enable the Automatic sync feature on the Settings → Order page. The system will automatically sync all 'Not synced' orders (both existing and new).

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Syncato automatically syncs order detials from TikTok Shop to Shopify:

Field mapping details

The following section explains in detail how the main fields from TikTok Shop are synced to Shopify.

TikTok Shop → Shopify

TikTok Shop: Go to TikTok Shop Seller Center Admin → Orders page → Manage Orders → Select specific order to see details

Shopify: Go to Shopify Admin → Orders page → Select specific order to see details

Order ID → Order number

When syncing orders to Shopify, our app uses Shopify’s default order number.
The original TTS order ID is stored in Additional details for reference, so you can track the order back to TikTok Shop if needed.

Time created → Date

The order creation time in Shopify is set to the time when the customer placed the order on TikTok Shop, not the time the order was synced by our app. This helps ensure accurate reporting of order timelines.

Delivery status

Shopify has two delivery statuses: In transit and Delivered.
When a TTS order reaches either status, it will be automatically synced to Shopify to reflect the current delivery state.

Note: Updates to delivery status depend on TikTok Shop’s system. Our app does not provide package tracking or delivery updates.

Customer details → Customer

For orders using TikTok Shipping, customer information is anonymized. Full details may not be visible in Shopify.
TTS provides only an anonymous email address, so do not send messages directly to this email. To contact the buyer, go to Seller Center → Buyer Messages.

Delivery option → Delivery method

Our app will sync the TikTok Shop delivery option (e.g., Standard Shipping) to Shopify.
This ensures that the delivery method selected in TikTok Shop is accurately reflected in the corresponding Shopify order.

Notes

Our app will sync the customer’s buyer message from TikTok Shop to the Notes section in Shopify, so you can see any special instructions or messages from the buyer.

Additional details

The following information is synced to Shopify Additional Details:

Channel: TikTok Shop - {{Store Name}}
TikTok Shop Order ID: {{Order ID}}
Shipping Method: {{Seller Shipping}}

Items

The products in the order correspond to the linked Shopify products.

If a product was part of a promotion, the synced price will reflect the discounted price from the TikTok Shop order.

• If the products were synced through our app, the items will match the corresponding Shopify products created by the app.

• If the products were not synced through our app, the items will be matched to the linked Shopify products. Please make sure your TikTok Shop products are properly linked to Shopify products.

Taxes/Discount/Shipping fee

All synced prices include discounts applied in TikTok Shop.

Tags

Default tag added: TikTok Shop

Additional tags:

• TikTok Shop Gift → for gift orders
• TikTok Shop Sample → for affiliate sample orders